Pricing & Billing FAQ

 

Q: How do I choose a plan?

Select a monthly plan on our pricing page. We'll charge your credit card and add the hours you’ve selected to your account right away.

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Q: Do I have to sign a long term contract?

No. Tutor.com is a subscription service charged to your credit card each month. You can cancel at any time. If you cancel, you'll be able to finish your current month, and we'll never charge your card again.

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Q: Can I change my plan anytime?

Absolutely. You can upgrade or downgrade your plan whenever you want—just click "View or change your plan" on your account page. Upgrades take effect immediately, and downgrades take effect at your next monthly billing cycle.

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Q: Can I cancel my plan?

Yes. You can cancel at any time. If you cancel, you'll be able to finish your current month, and we'll never charge your card again.

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Q: Can I put my plan on hold?

Yes. Just click "View or change your plan" on your account page, then click "Put your Monthly Plan on Hold." You can select a new billing date up to three months from today.

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Q: How do I pay for my plan?

We accept Visa, MasterCard, American Express, and Discover. You must have a U.S. or Canadian billing address to create an account.

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Q: When will Tutor.com charge my credit card?

When you purchase a plan, we charge your credit card and add time to your account immediately. We will bill you on the same date each month. If your billing date falls on the 29th, 30th, or 31st of the month, we'll charge your credit card on the last day of shorter months. (For example, if you signed up on January 31, your next billing date would be February 28.)

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Q: Will my unused minutes "roll over" from month to month?

Yes. Your unused time will roll over indefinitely from month to month. If you cancel your plan, you can use your minutes until your current billing month ends.

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