What are the minimum system requirements to access Live Homework Help®?
Supported browser/operating system configurations
| Browser | Operating System |
|---|---|
| Internet Explorer (6.0 or higher) | Windows Vista, Windows XP, Windows 2000 |
| Safari (2.0 or higher) | Mac OS X |
| Firefox (2.0 or higher) | Windows Vista, Windows XP, Mac OS X |
Additional Requirements:
- Flash Player version 8 (browser plug-in) (download)
- Internet connection - minimum speed of 56K
How do I connect to a tutor with Live Homework Help®?
It's easy to connect to a tutor for one-to-one FREE homework help.
STEP 1. Select your grade level (K-12, Intro College or Adult Learner)
STEP 2. Select the subject you need help in (math, science, social studies or English)
STEP 3. Click "Go" and connect immediately to a tutor in the Online Classroom.
What are the rules when using Live Homework Help®?
- Please bring a question to your Homework Help session and get ready to learn!
- Our tutors will help you with your questions but they won't simply give you the answers.
- Respect your tutor as you would your teacher.
- Do not use inappropriate language or share inappropriate materials in the classroom.
When I try to load the LHWH entry page, I'm getting an error that my IP or referring URL is not allowed.
This usually happens when you try to connect directly to Live Homework Help® without going through the LHWH link on your library's website.
To use Live Homework Help®, you must access the service by visiting your library's website and clicking on the Live Homework Help® link or icon. You cannot load the Live Homework Help® entry page directly.
Also, please make sure any Internet firewall and/or security software on your computer is set up to allow you to connect to Live Homework Help®. Most problems are resolved by allowing the firewall to pass referring URL information to web servers and the ability to send/store browser cookie data.
Still having problems?
If you are still unable to connect to the online classroom after reviewing these common problems and resolutions, chat with a live tech support representative
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