General FAQ

 

Q: How does Tutor.com work?

Our tutors are available 24/7 to help with math, science, social studies and English. You can work with a tutor around your schedule, and never need an appointment. Tell us what you're working on and we'll connect you with a tutor in a few minutes.

Every tutoring session takes place in our easy-to-use online classroom, which runs in your web browser window. Interact, chat and share files with your tutor. For more information about our online classroom, check out How It Works.

Back to top

 

Q: What can I get help with?

Studying, test prep and homework help in more than 40 subjects in math, English, science and social studies. See our complete subject list to see if we cover your subject.

Back to top

 

Q: How do I get a tutor?

You need an account to get a tutor. If you don’t have an account, you will create one when you purchase a tutoring plan. If you already have an account, go to your account page and select the subject you need help and click “Get a Tutor.”

Back to top

 

Q: Will my tutors give me the answers?

No. Our tutors never just give answers. They will help you understand the concepts and learn how to solve problems and answer questions on your own

Back to top

 

Q: When is Tutor.com available?

24 hours a day, seven days a week, 361 days a year—we're closed on New Year's Day, Independence Day, Thanksgiving, and Christmas.

Back to top

 

Q: Can I work with the same tutor again?

Yes. You can add tutors to your favorites list to see when they are available to have another session. If one of your favorite tutors is working with another student, you can get in line or let us find another great tutor to help you.

To add a tutor to your favorites list, just click yes under "Add this tutor to your Favorite Tutor list" after completing your session. You can see all your favorites by clicking "Manage your favorites list" on your account page.

Back to top

 

Q: Can I review my previous sessions?

Yes. Just click "View your previous sessions" on your account page to review transcripts of your previous sessions or replay them in real time.

Back to top

 

Q: Do I have to use a whole hour every time I work with a tutor?

No. Our average session is about 25 minutes long, and you can work with a tutor for as long as you want—whether it's five minutes or an hour.

Back to top

 

Q: What if my tutor can't help me?

If your tutor doesn’t know how to help with your specific question, he or she will be happy to transfer you to another tutor right away (and you won't lose any minutes while you wait). If you ever have a session you're not completely happy with, you can request a credit and we'll investigate it.

Back to top

 

Q: How can I contact customer service?

Send us an email or call us at (800) 411-1970. We're available Monday through Friday from 9:00 AM to 5:00 PM Eastern time.

Back to top