Frequently Asked Questions

How do I communicate with my tutor?

When you connect with your tutor, you can choose to communicate via two-way text-chat or voice—whichever is more comfortable for you. Our virtual classroom has all the tools you need to make the most of your session: two-way whiteboard, code editor, text editor, and graph paper—plus a range of drawing tools, graphing calculator, formulas, file sharing, and emoji. You’ll also be able to share files in real time. Your tutor will ask you guiding questions to help you figure out how to complete whatever you’re working on with confidence and understanding.

How do I draw on the whiteboard?

Select one of the drawing tools, and draw away! You can draw lines and shapes, and you can also write with the pencil tool. In addition, you can type, fill, and erase. You can also change from a plain whiteboard to graph paper (small or large) or lined paper. (If it sounds like using the classroom is fun, that’s because it is!)

Can I erase things on the whiteboard?

Yes. You can undo your last action, cut an object using the scissor tool, or erase something with the eraser tool.

How do I view previous whiteboards and add new ones?

Every time you open a new interface during a session, you’ll see the number for that interface at the top of your screen. You can click on the window you’d like to view.

How do I share a file or document with my tutor?

Click the Share File button at the top of the classroom, and select the document you would like to share. We accept the following file types: .DOC, .DOCX, .PDF, .PPT, .TXT, .XLS

Can I add formulas, equations, or 3-D shapes to the whiteboard?

Absolutely! A vast library of objects is available, and you can select what you’d like and drag it over to the whiteboard. Select the image icon to open the menu.

Are there other interfaces besides the whiteboard?

Yes! You may open one or more additional screens featuring a graphing calculator, code editor, or text editor. To toggle from one interface to another, click on the appropriate number at the top of your screen.

Can I change the look of my avatar?

Yes again! Click on “Settings” to select from an array of avatar options.

Am I able to view or print a transcript of my session?

You can print the transcript of your session right away by clicking the “Print” button at the top of the classroom. You can also review and print a session later. Just click “View your previous sessions” on your account page to see transcripts of your previous sessions. You can also replay past sessions.

How can I use audio to communicate with my tutor?

In addition to text-chatting with your tutor, you can use voice over IP (VOIP) or your telephone to speak to your tutor during your session. To start audio, click the “Turn On Audio” button at the top of the chat box and follow the directions for your preferred method of communication.

Can I see the classroom features without launching a tutoring session?

Absolutely. You can experience our online classroom here

How do I contact Customer Support?

Please reach out to us via our Contact page or call us at 800-411-1970. We’re available Monday–Friday from 8 a.m.–midnight, and Saturday–Sunday from 8 a.m.–10 p.m. Eastern Time.