Frequently Asked Questions
How does Tutor.com work?
At Tutor.com, we partner with colleges and universities, K–12 schools and districts, libraries, employee benefits programs, and the U.S. military to provide learners with no-cost, 1-to-1 online tutoring in English and Spanish. We also offer drop-off review services for writing, math, and cover letters/resumes. We help learners of all ages and stages—from kindergarten through college, graduate school, continuing education, and career.
Where does tutoring take place?
Tutoring sessions take place in our easy-to-use online classroom, which runs in your web browser. Learners can also connect with a tutor or utilize our drop-off review services via our mobile app, Tutor.com To Go.
What can I get help with?
You can get on-demand or scheduled tutoring in hundreds of subjects and test-prep areas, including AP® subjects, algebra, writing, programming languages, world languages, web design, and NCLEX®. If there’s a subject in which you need help—or just want an extra boost—we are here to support you. All of our most popular subjects are available in Spanish, too.
How do I connect with a tutor?
Check out our Students page for detailed information about how to connect with a tutor, whenever and wherever you need help. Learners typically connect through a school LMS or through their personal Tutor.com account. You can connect with a tutor on demand, or you can schedule a session for a future date.
Are tutors qualified in their subjects?
Our tutors are highly qualified. They go through a rigorous vetting process, including education verification and multiple background checks. They also have to pass a subject matter exam and complete an interview. Plus, we have a quality specialist team that reviews sessions to ensure our tutors are always providing the highest level of support.
What is available in the online classroom?
You can typically choose to connect with a tutor via two-way text-chat or voice—whichever is more comfortable for you. Our virtual classroom has all the tools you need to make the most of your session: two-way whiteboard, code editor, text editor, and graph paper—plus a range of drawing tools, graphing calculator, formulas, file sharing, and emoji.
What should I expect from my session?
Our expert tutors provide encouraging, empowering support. We follow a Socratic method of teaching that helps guide students through the learning process. Your tutor will work with you to help you understand how to solve problems on your own. We’ve been doing this for decades, and learners regularly report that their tutors are patient, supportive, helpful, and kind. After your session, you’ll be equipped with knowledge to help you with future assignments. And if you ever need help, you can always connect with us.
Can I work with the same tutor again?
Absolutely! You can add tutors to your Favorites list so that you can schedule a future time to work together—or check to see if they’re available for on-demand tutoring.
Can I review my previous sessions?
Yes again! Just click “View your previous sessions” on your account page to see transcripts of your previous sessions. You can also replay past sessions.
Is my session safe?
Yes. We comply with all applicable safety and security regulations. Our tutors are rigorously vetted, and our quality specialist team ensures the integrity of our sessions. Your tutor does not receive any personal information about you, and your sessions are anonymous and secure.
How do I contact Customer Support?
Please reach out to us via our Contact page or call us at 800-411-1970. We’re available Monday–Friday from 8 a.m.–midnight, and Saturday–Sunday from 8 a.m.–10 p.m. Eastern Time.
AP® is a registered trademark of the College Board, which is not affiliated with, and does not endorse, this product. NCLEX® is a registered trademark of the National Council of State Boards of Nursing, Inc.
