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Affordable Virtual Reference: Ask A Librarian Express™


Ask A Librarian Express, a part of the Learning Suite for public and academic libraries, is a cost-effective way to add reference librarians to your staff.

Our virtual reference service connects students, teachers, business people, and researchers to a librarian in the library or at home (all they need is an internet connection) for help with research and reference challenges. The librarian uses virtual chat and an interactive online environment to share information and resources in real-time.

Your Databases, Our Librarians

When your patron makes a request, our librarian provides references from your databases. We follow strict usage guidelines for the permissions you set on your databases.

This guarantees that your digital reference program is a seamless experience for your patrons. And, unlike using free chat software, you don’t have to spend your limited staff resources on a virtual reference program. Our librarians provide the high quality service your patrons expect from your staff.

Adds Reference Librarians to Your Staff

  • Reference support for your whole community
  • Service available 24/7
  • Easy to implement and easy to use
  • Staffed by professional librarians with MLS, MLIS or equivalent degrees
  • Sessions monitored for quality control
  • Resources from your databases

One-of-a-Kind Support

Our administrative tools let you easily pull reports on-demand and review complete session transcripts. We also provide marketing and community outreach tools, and technical support at every step.

Available Anytime, Seven Days a Week

Ask A Librarian Express is available to fit any hours and days you choose for your program.

Our fully trained librarians provide help at a price that fits your budget. Contact a sales rep to see a demo of Ask A Librarian and get a price quote.