Ask A Librarian Express™
Virtual reference service for your library 24/7
Ask A Librarian Express™ (AALEx) is Tutor.com’s virtual reference service that puts your electronic services to work for your customers using our librarians, for an innovative low-cost solution.
Easy access for customers
Students and teachers, business, and government and private researchers, connect with MLS and MLIS librarians through your website. Using a chat window, website sharing and file sharing, librarians assist with research and reference challenges.
All customers need is a library card and a Mac or PC with an internet connection—in the library or at home—any time of the night or day.
Your databases, our librarians
Our librarians are available 24 hours a day, just like your databases. The librarian conducts a reference interview and provides free or paid resources, yours or ours, which the customer reviews before asking for further help or exiting the chat room. Librarians only use your databases to assist your customers. You provide permissions, and we follow strict usage guidelines.
Spanish language
For your Spanish-speaking customers, bi-lingual librarians are available for all program hours. Additionally, outreach materials are offered in Spanish.
Our librarians are qualified experts
All librarians are background checked and certified. All librarians have an MLS or MLIS degree, and our certification and mentoring programs guarantee high quality service.
Quality Control and feedback
Our librarians have mentors who review their sessions and support them with feedback. Regular communications keep them abreast of new research and techniques, and any changes in your databases. Your customers may leave feedback after every session, and your feedback is welcomed also.
Reporting and customer support
Administrator tools enable you to pull a variety of reports on demand, and to review complete session transcripts. Exit survey results and user comments provide insight and justify funding – who can deny happy customers? Our robust marketing support and best practices help you with outreach to support your usage goals.
Anything else you’re curious about?
Call a sales representative at 888-888-6726 x282 or send us an email to
request more information.
You can also read our
frequently asked questions.