Students and Families

Customer Support and General Information

Call us toll-free: 800-411-1970—we're here Mon-Thu 9:00 a.m.-8:00 p.m. ET and Fri 9:00 a.m.-5:00 p.m. ET.

Email: Contact us by email

Read our Frequently Asked Questions.

Questions?

We can answer general questions about the service and walk you through getting started.

Visit our FAQ page for answers to the most common questions. If your question isn't answered there, please call us at 800-411-1970 or contact us via email and we'll be glad to help.

We'll be happy to help you decide which plan is right for you.

Pricing varies according to how many hours you purchase at a time. You can see more information here. If none of these options seem to fit your needs, give us a call and we'll be happy to set up a customized pricing plan just for you.

If you're ever unhappy or encounter a problem with the service, we're here for you.

You can request a session credit here if you are unhappy with the way a particular session went. We do our best to make sure all of our customers get the help they're looking for in a timely manner from one of our friendly expert tutors. If you ever encounter a technical difficulty or have a problem with a tutor, please let us know immediately so we can make it right.

Are you a student having problems with using a library program?

Students having problems with Live Homework Help® or Ask A Librarian™ should click here.