About Tutor.com

Tutor.com is the world’s largest online tutoring and homework help service. Our network of over 2,500 professional tutors have delivered more than 7 million one-to-one tutoring and homework help sessions in our proprietary online classroom since 2001. Tutor.com powers online tutoring and homework help programs for more than two thousand public libraries and schools nationwide, as well as for five states. Tutor.com also runs the official (and very popular) Department of Defense Online Tutoring and Homework Help Service, known as “Tutor.com for U.S. Military Families.” Recently, the Bill & Melinda Gates Foundation gave Tutor.com a major grant to develop a new program to support public school teachers by making it possible for them to connect instantly for a live one-to-one coaching session with a master teacher.

Position Overview

The ideal candidate will have a familiarity with the U.S. National Guard and/or the U.S. Military Reserves as well as substantial experience in client relationship management, product implementation, project management, and training within education or related industries. Client Services Manager is responsible for providing exceptional client support. This position works closely internally with Client Services and Marketing departments. Client Services Manger interacts externally with military personnel, including librarians and school and youth personnel on military installations, school administrators and teachers, as well as military members, spouses and K-12 students. The Client Services Manager will execute implementation plans, conduct product training and professional development, and provide marketing support and relationship management to ensure Tutor.com maintains excellent relationships that achieve complete client satisfaction. The Client Services Manager will also interact directly with military families and present the program at K-12 schools, events and tradeshows. Significant travel is expected. Our work environment is extremely fast-paced and results-oriented, and every member of the team takes a hands-on approach to meeting deadlines and hitting goals.

Position Responsibilities

• Implement and maintain Tutor.com for Military Families program on military bases and in schools that serve military service members and dependents
• Work closely with Client Services and Marketing teams to promote the use of the program among eligible user groups within the military community via webinars and in-person presentations
• Plan and conduct meetings, events and presentations in cooperation with military personnel, to showcase Tutor.com for Military Families
• Provide training and professional development, both in person and via the web
• Identify key program supporters and work with them to build program adoption
• Interpret internal data reports, and make recommendations to team
• Assist with special projects, as assigned

Candidate Requirements and Characteristics

• Proven ability to independently manage and develop ongoing client relationships
• Ability to communicate effectively with librarians, students, parents, base leadership, school administrators, and teachers, as well as cultivate program buy-in among key stakeholders to maintain program visibility
• Possess an understanding of key educational issues, especially those affecting mobile military children
• Customer relationship, implementation, program management, and/or training experience
• Excellent communication skills
• Excellent presentation skills, including in-person and online, to both small and large groups.
• Ability to interact effectively with peers, including remote employees, in a team-oriented environment
• Computer proficiency including Microsoft Office (Word, Excel, PowerPoint, Outlook), CRMs (SalesForce.com), webinar software (GoToWebinar, WebEx, etc.)
• Comfortable promoting online programs and using social media
• Bachelor’s Degree and 4-7 years work experience in K-12 schools, client services, and/or a marketing environment
• Ability to work independently
• Proven ability to meet goals and share feedback from the field; strong writing skills.
• Position requires travel up to 60% of the time; must have valid driver’s license.
• Military affiliation (military spouse or dependent, DoD civilian, former service member) a plus
• Strong project management skills.
• Desire to work with hard-working people who are passionate about the service we promote.

Company and Office Culture

Tutor.com is a progressive and innovative company that uses technology tools to make our work and personal lives easier. We’ve been named a Working Mother Magazine “Best Place to Work” because we are a great place for talented, hands-on people who have a passion for education, and like to get things done.

Nearly half of Tutor.com’s full-time employees work remotely from home offices all around the country. The remainder of our folks work either in our main NYC office or in our soon-to-expand office in Arlington, Virginia that focuses on serving our military and federal customers. Our Arlington office is small (fewer than ten people) and entrepreneurial in spirit.

Benefits

• Personal Time Off
• Company paid holidays
• Company bonus plan
• Employer sponsored 401(k) plan
• Medical, dental and vision benefits
• Life Insurance with Accidental Death & Dismemberment coverage
• Short and Long Term Disability Insurance
• Gym membership reimbursement
• Free online tutoring and homework help for your family
• Stock Options

Next Steps

If your skills and experience match our needs, please email your resume and a cover letter to Kara Froman (Account Executive, Military Programs) at CSmanager@tutor.com, and note these two crucial requirements to be reviewed:

1. The subject of your email must contain the word Manager.
2. Your brief cover letter must contain detailed salary history for the previous five years.

If you are selected to continue in the process you will hear from us within a week of submitting your resume and cover letter. At that time we will send you a brief questionnaire inviting you to tell us more about yourself. If you receive this questionnaire we recommend that you do some research to learn more about what Tutor.com does, and what makes us special, before you respond.

After the brief questionnaires we will invite our top candidates for a first interview, either by phone or via an online video service we are testing. At that time we expect to ask for writing samples and offer the position to our first choice candidate as soon as possible.

Thank you very much for your interest in Tutor.com.