Client Service Support Analyst - Deliver Customer Usage Data Analysis!

If you’re a right and left brain thinker, have the drive and passion to deliver precise results and you are looking for an opportunity to be both analytical and creative, look no further than the Client Services Manager role with Yes, an analytical background is beneficial due to the analysis and forecasting responsibilities, and those who have a strong understanding of CRM solutions, especially SalesForce, will have the makeup to succeed in this role. As an integral part of the strong Client Care team, you will analyze and deliver the data necessary to provide public library clients with proactive, highly-effective client support. The top candidate will be able to immerse themselves in our business, become a trusted partner, and communicate effectively with coworkers and clients alike. If you are ready to challenge yourself and launch your career with an industry-leader apply today!

Where do 4,000 students get online real-time tutoring help around the country every day? We’re the largest online tutoring company in the world. For more than a decade, has been connecting students with high quality educators—over 9.5 million sessions and counting. Every real-time tutoring session happens right on our site! Our tutors help students master everything from pre-calculus homework, algebra and SAT prep to physics, chemistry and literature. We offer help in 50 subjects. Our tutors go through a grueling process of testing, quizzing and prodding before we make them official tutors. We only take amazing educators who have to know their stuff.

We are looking for people to join the team. It’s a fast-paced, exciting business in the growing edtech industry. We have the ability to impact millions of students across the US. Mandy Ginsberg just joined the team as our new CEO. Before she joined, she headed up and grew it into the largest dating company in the world. If you are passionate about education, want to create millions of “aha” moments and be a part of a fast growing internet business then you’re in the right place.

As the newest Client Services Manager, based out of your home office anywhere in the continental US, your primary objective requires a unique combination of people skills along with an ability to work intensively with data as a considerate amount of time in this position will be spent updating, tracking, analyzing and sharing data with fellow members of the Client Care team. You will deliver analyzed information including pricing, session quantity, recommendation ratings and other important information so our Sales and Client Service teams can determine a personalized “best course of action” with our prospects and clients. In addition, the Client Services Manager selected for this role will be responsible for designing solutions within our SalesForce system to help us enter, clean, track and analyze prospect and client implementation. You will track and analyze client usage and report data to fellow members of the Client Care and Sales teams using an internal reporting system, MS Excel and SalesForce, so, your ability to utilize and quickly learn new technologies and tools is imperative. Your computer proficiency should include an above average understanding of MS Excel (formulas/charts/pivot tables), Word and SalesForce or equivalent system. You will also use these systems to meticulously update and maintain prospect and client information in SalesForce and internal administration tool. Your ability to stay organized and be extremely detail-oriented will be utilized to process contracts and initiate billing; suggest improvements or develop new processes to facilitate accuracy and efficiency in the sales cycle. An ability to interact effectively with peers, including remote employees, in a team-oriented environment will be critical to develop and deliver ongoing trainings, webinars and client newsletters; and to ensure total client satisfaction. As a remote employee working on several simultaneous projects, well-developed time and task management skills will be necessary. Preference will be given to applicants with prior experience in quality control, data analysis, or SalesForce administration/management. If you are a pro-active, independent thinker with high energy/positive attitude and are ready to take the next step in your career apply today!

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